Shipping policy
Order Processing
- Orders placed on Harmoni's official online store will be reviewed within 48 hours
- Confirmed orders will be shipped within 1-3 business days
- Weekend/public holiday orders will be processed the next business day
- Product prices are final at payment. We reserve the right to cancel orders due to pricing errors or insufficient stock
- Payment is not deducted before shipment. Cancelled paid orders receive full refunds
Delivery Services
- Standard delivery to residential/business addresses (Hong Kong SAR)
- SF Locker self-pickup (500+ locations across HK)
Shipping Fees
- FREE shipping for orders over HK$500
- HK$30 shipping fee for orders under HK$500
Delivery Areas
- Hong Kong SAR only (excludes outlying islands: Lamma Island, Cheung Chau, Peng Chau, Tai Long Wan, Lo Wu, Tai O, Siu Ho Wan, Po Toi Island and restricted areas)
- PO Box addresses not accepted
- For multiple addresses: Place separate orders
Delivery Timelines
-
Standard delivery:
- Urban areas: 2-3 business days
- New Territories/Outlying Islands: 3-5 business days
- Delivery hours: Mon-Sat 9:00-19:00 (No Sunday/holiday delivery)
- Outlying islands may add 1-2 business days
- Service suspended during Black Rainstorm/No. 8 Typhoon signals
SF Locker Pickup
- Select "Smart Locker Pickup" at checkout
- Ensure your +852 mobile can receive SMS
- Pickup code sent within 2-3 business days after dispatch
- Collect within 24 hours of code receipt
- Uncollected parcels: Contact SF Customer Service +852 2730 0273
Important Terms
- No address changes after shipment
- Inspect packages at delivery - refuse damaged items immediately
- Redelivery fees apply for failed deliveries
- Report transit damage within 24 hours to cs@harmonihk.com with receipt and photos
- Customers are responsible for all import duties/customs taxes (international orders)
- Orders are considered complete after delivery and full payment
- We reserve final decision rights in disputes
Package Tracking
- SF Tracking number sent via SMS/email after dispatch
- SF Customer Service +852 2730 0273