Privacy policy

Last updated: February 4, 2025

This Privacy Policy describes how Harmoni (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.harmonihk.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, with an updated "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The information that we collect and use varies depending on your interactions with us.

In addition to the specific uses outlined below, we may use information about you to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and Services. "Personal information" refers to information that identifies, relates to, or can be associated with you. The following sections describe the categories of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us may include:

  • Contact details: your name, address, phone number, and email.
  • Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: your username, password, security questions, and other information for account security.
  • Customer support information: details you provide when communicating with us.

Some features may require you to provide certain information. You may choose not to provide this information, but it may limit your access to certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, network connection details, IP address, and how you interact with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers. For example:

  • Companies that support our Site and Services.
  • Payment processors that handle payment information to fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide Services, process payments, fulfill orders, send notifications, and manage your account.

  • Marketing and Advertising: We may use your personal information for marketing purposes, including sending promotional communications and tailoring advertisements to you.

  • Security and Fraud Prevention: We use your personal information to detect and address fraudulent or malicious activities.

  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies

We use Cookies on our Site to improve our Services. Cookies help us remember your actions and preferences, run analytics, and enhance your experience. Most browsers accept Cookies by default, but you can modify your browser settings to remove or reject Cookies.

How We Disclose Personal Information

We may disclose your personal information to third parties for contractual and operational purposes. This includes sharing with:

  • Vendors and third parties performing services on our behalf (e.g., payment processing, data analytics).
  • Business and marketing partners for advertising purposes.
  • Affiliates within our corporate group.

We do not use or disclose sensitive personal information without your consent.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee complete security. We retain your personal information as necessary to provide Services and comply with legal obligations.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to Access: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Request a copy of your personal information.
  • Restriction of Processing: Request to limit processing of your personal information.
  • Withdrawal of Consent: Withdraw any consent you previously provided.

You may exercise these rights by contacting us.

Complaints

If you have complaints about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal our decision.

International Users

Your personal information may be transferred, stored, and processed outside your country. We comply with applicable laws regarding data transfers.

Contact

For any questions about our privacy practices or this Privacy Policy, please contact us at cs@harmonihk.com

Harmoni Limited
WEST WING 2/F 822 LAI CHI KOK
RD CHEUNG SHA WAN
HONG KONG